Incident Management

What are Incidents?

When Continum detects HIGH or CRITICAL risk signals, it automatically creates an incident trail for tracking investigation and resolution. Incidents provide a complete audit trail with segregation of duties, ensuring compliance with regulatory requirements for incident response.

Incident Lifecycle

1. DETECTED

Automatically created when a HIGH or CRITICAL signal is detected:

{
  "status": "DETECTED",
  "signalId": "sig_abc123",
  "riskLevel": "HIGH",
  "violations": ["PII_LEAK", "EMAIL"],
  "detectedAt": "2024-03-15T10:30:00Z"
}

2. INVESTIGATING

Compliance officer begins investigation:

{
  "status": "INVESTIGATING",
  "assignedTo": "compliance_officer_123",
  "startedAt": "2024-03-15T11:00:00Z"
}

3. REMEDIATING

Issue identified, remediation in progress:

{
  "status": "REMEDIATING",
  "remediationPlan": "Update input validation to prevent PII submission",
  "startedAt": "2024-03-16T09:00:00Z"
}

4. VERIFIED

Independent auditor verifies resolution:

{
  "status": "VERIFIED",
  "verifiedBy": "auditor_456",
  "verifiedAt": "2024-03-17T14:30:00Z",
  "timeToResolution": "48 hours"
}

Segregation of Duties

Continum enforces segregation of duties to meet compliance requirements:

Role Requirements

COMPLIANCE_OFFICER: Can investigate and remediate
AUDITOR: Can verify resolution (cannot be the same person who investigated)
ADMIN: Can view all incidents
VIEWER: Read-only access

Enforcement

# Compliance officer investigates
curl -X PATCH "https://api.continum.co/evidence/incidents/inc_123/status" \
  -H "x-continum-key: co_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "INVESTIGATING",
    "userId": "compliance_officer_123",
    "userRole": "COMPLIANCE_OFFICER"
  }'

# Same person cannot verify (will fail)
curl -X PATCH "https://api.continum.co/evidence/incidents/inc_123/status" \
  -H "x-continum-key: co_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "VERIFIED",
    "userId": "compliance_officer_123",
    "userRole": "COMPLIANCE_OFFICER"
  }'
# Error: "COMPLIANCE_OFFICER cannot verify their own incident"

# Different auditor must verify
curl -X PATCH "https://api.continum.co/evidence/incidents/inc_123/status" \
  -H "x-continum-key: co_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "status": "VERIFIED",
    "userId": "auditor_456",
    "userRole": "AUDITOR"
  }'
# Success ✅

Creating Incidents

Automatic Creation

HIGH and CRITICAL signals automatically create incidents:

// SDK automatically creates incident for HIGH/CRITICAL signals
const response = await continum.llm.openai.gpt_4o.chat({
  messages: [{ role: 'user', content: 'My SSN is 123-45-6789' }]
});

// If Guardian detects HIGH risk:
// 1. Signal created with riskLevel: HIGH
// 2. Incident automatically created
// 3. Status set to DETECTED
// 4. Notification sent (if configured)

Manual Creation

Create incidents for specific signals:

curl -X POST "https://api.continum.co/evidence/incidents" \
  -H "x-continum-key: co_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "signalId": "sig_abc123"
  }'

Viewing Incidents

Get Incident Details

curl "https://api.continum.co/evidence/incidents/inc_123" \
  -H "x-continum-key: co_your_api_key_here"

Response:

{
  "id": "inc_123",
  "signalId": "sig_abc123",
  "status": "VERIFIED",
  "changes": [
    {
      "id": "change_1",
      "fromStatus": null,
      "toStatus": "DETECTED",
      "userId": "system",
      "userRole": "ADMIN",
      "timestamp": "2024-03-15T10:30:00Z",
      "hash": "a1b2c3d4..."
    },
    {
      "id": "change_2",
      "fromStatus": "DETECTED",
      "toStatus": "INVESTIGATING",
      "userId": "compliance_officer_123",
      "userRole": "COMPLIANCE_OFFICER",
      "timestamp": "2024-03-15T11:00:00Z",
      "hash": "d4e5f6g7..."
    },
    {
      "id": "change_3",
      "fromStatus": "INVESTIGATING",
      "toStatus": "REMEDIATING",
      "userId": "compliance_officer_123",
      "userRole": "COMPLIANCE_OFFICER",
      "timestamp": "2024-03-16T09:00:00Z",
      "hash": "g7h8i9j0..."
    },
    {
      "id": "change_4",
      "fromStatus": "REMEDIATING",
      "toStatus": "VERIFIED",
      "userId": "auditor_456",
      "userRole": "AUDITOR",
      "timestamp": "2024-03-17T14:30:00Z",
      "hash": "j0k1l2m3..."
    }
  ],
  "createdAt": "2024-03-15T10:30:00Z",
  "resolvedAt": "2024-03-17T14:30:00Z",
  "timeToResolution": "48 hours"
}

List All Incidents

curl "https://api.continum.co/evidence/incidents?status=INVESTIGATING" \
  -H "x-continum-key: co_your_api_key_here"

Filter by:

status: DETECTED, INVESTIGATING, REMEDIATING, VERIFIED
startDate: Filter by creation date
endDate: Filter by creation date

Time-to-Resolution

Continum automatically calculates time-to-resolution:

curl "https://api.continum.co/evidence/incidents/inc_123/time-to-resolution" \
  -H "x-continum-key: co_your_api_key_here"

Response:

{
  "incidentId": "inc_123",
  "timeToResolutionMs": 172800000,
  "timeToResolutionHours": 48,
  "timeToResolutionDays": 2,
  "detectedAt": "2024-03-15T10:30:00Z",
  "resolvedAt": "2024-03-17T14:30:00Z"
}

Cryptographic Audit Trail

Every status change is cryptographically signed:

{
  "change": {
    "fromStatus": "INVESTIGATING",
    "toStatus": "REMEDIATING",
    "userId": "compliance_officer_123",
    "timestamp": "2024-03-16T09:00:00Z",
    "hash": "SHA256(fromStatus + toStatus + userId + timestamp + previousHash)"
  }
}

This creates an immutable audit trail where any tampering is immediately detectable.

Incident Notifications

Configure notifications for incident events:

Email Notifications

{
  "notificationConfig": {
    "email": {
      "enabled": true,
      "recipients": ["compliance@company.com"],
      "events": ["INCIDENT_CREATED", "INCIDENT_VERIFIED"]
    }
  }
}

Webhook Notifications

{
  "notificationConfig": {
    "webhook": {
      "enabled": true,
      "url": "https://your-app.com/webhook",
      "events": ["INCIDENT_CREATED", "INCIDENT_STATUS_CHANGED"]
    }
  }
}

Dashboard Integration

View and manage incidents in the Continum dashboard:

Incident List: All incidents with status and age
Incident Details: Complete audit trail
Status Updates: Update incident status with role verification
Time Metrics: Average time-to-resolution
Trend Analysis: Incident volume over time

Best Practices

Response Times

Establish clear response time targets:

CRITICAL: Immediate response (< 1 hour)
HIGH: Same-day response (< 8 hours)
MEDIUM: Weekly review
LOW: Monthly review

Investigation Process

Follow a consistent investigation process:

Acknowledge: Assign to compliance officer
Analyze: Review signal details and context
Identify: Determine root cause
Remediate: Implement fix
Verify: Independent verification by auditor
Document: Record findings and actions

Segregation of Duties

Maintain clear role separation:

Different people for investigation and verification
Document role assignments
Audit role compliance
Regular role reviews

Documentation

Document all incident activities:

Investigation findings
Remediation actions
Verification results
Lessons learned
Process improvements

Incident Metrics

Track incident metrics for compliance reporting:

Volume Metrics

Total incidents by period
Incidents by risk level
Incidents by violation type
Incident rate trends

Resolution Metrics

Average time-to-resolution
Resolution rate by status
Overdue incidents
Repeat incidents

Compliance Metrics

Segregation of duties compliance
Documentation completeness
Verification rate
Audit trail integrity

Integration with Evidence Packages

Incidents are automatically included in evidence packages:

curl -X POST "https://api.continum.co/evidence/packages" \
  -H "x-continum-key: co_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "framework": "SOC2",
    "startDate": "2024-01-01T00:00:00Z",
    "endDate": "2024-12-31T23:59:59Z",
    "includeIncidents": true
  }'

Evidence packages include:

Incident summary statistics
Complete incident trails
Time-to-resolution metrics
Segregation of duties verification

Next Steps

Evidence

Learn about compliance evidence

API Reference

API documentation

Dashboard

Manage incidents in dashboard

Evidence

Learn about compliance evidence

​What are Incidents?

​Incident Lifecycle

​1. DETECTED

​2. INVESTIGATING

​3. REMEDIATING

​4. VERIFIED

​Segregation of Duties

​Role Requirements

​Enforcement

​Creating Incidents

​Automatic Creation

​Manual Creation

​Viewing Incidents

​Get Incident Details

​List All Incidents

​Time-to-Resolution

​Cryptographic Audit Trail

​Incident Notifications

​Email Notifications

​Webhook Notifications

​Dashboard Integration

​Best Practices

​Response Times

​Investigation Process

​Segregation of Duties

​Documentation

​Incident Metrics

​Volume Metrics

​Resolution Metrics

​Compliance Metrics

​Integration with Evidence Packages

​Next Steps

Evidence

API Reference

Dashboard

Evidence

What are Incidents?

Incident Lifecycle

1. DETECTED

2. INVESTIGATING

3. REMEDIATING

4. VERIFIED

Segregation of Duties

Role Requirements

Enforcement

Creating Incidents

Automatic Creation

Manual Creation

Viewing Incidents

Get Incident Details

List All Incidents

Time-to-Resolution

Cryptographic Audit Trail

Incident Notifications

Email Notifications

Webhook Notifications

Dashboard Integration

Best Practices

Response Times

Investigation Process

Segregation of Duties

Documentation

Incident Metrics

Volume Metrics

Resolution Metrics

Compliance Metrics

Integration with Evidence Packages

Next Steps